# Office Niaga Help

> Help articles from Office Niaga (Web Impian Sdn. Bhd., Malaysia) for two products: Office Niaga Mail, its SmarterMail business email service, and Google Workspace, which Office Niaga sells as an authorised Google reseller.

Key facts:
- Office Niaga Mail webmail: https://mail.officeniaga.com - sign in with the full email address and password.
- Mail server (incoming and outgoing): mail.officeniaga.com. IMAP 993 SSL/TLS, POP3 995 SSL/TLS, SMTP 465 SSL/TLS with authentication. Port 587 is closed.
- Server software: SmarterMail Build 7692 (version 100.0.7692). Exchange ActiveSync and MAPI/EWS are not enabled; phones use IMAP, CalDAV and CardDAV.
- Google Workspace: Office Niaga is the reseller. Licences, plan upgrades and renewals are ordered through Office Niaga (billing.webimpian.com or support), not bought in the Google Admin console. Business editions cannot be mixed in one company; an upgrade moves every user.
- Support: WhatsApp +60 16-916 3324, email support@webimpian.com.
- Office Niaga is a product of Web Impian Sdn. Bhd. (SSM 201001036239), Malaysia. Marketing site: https://officeniaga.com.
- Some articles are in Malay (Bahasa Melayu) and are being rewritten in English; the steps are the same.

## Office Niaga Mail

### Getting started

- [Log masuk ke webmail](https://docs.officeniaga.com/log-in/): Log masuk ke Office Niaga Mail di mail.officeniaga.com dengan alamat e-mel penuh dan kata laluan anda.
- [Tetapan server e-mel (IMAP, POP3, SMTP)](https://docs.officeniaga.com/server-settings/): Nama server, port dan jenis keselamatan untuk menyambung Office Niaga Mail ke telefon, Outlook, Thunderbird atau aplikasi e-mel lain.
- [Tukar atau reset password](https://docs.officeniaga.com/change-password/): Tukar kata laluan e-mel anda sendiri, atau sebagai admin domain, reset password pengguna lain.
- [Emails won't send](https://docs.officeniaga.com/cannot-send/): Fix the outgoing server setting, login block or full mailbox that stops your email from sending. Malay: https://docs.officeniaga.com/ms/cannot-send/
- [IMAP or POP3: which one to choose](https://docs.officeniaga.com/imap-vs-pop3/): Learn why IMAP is the better choice, how to check which type your email app uses, and how to switch from POP3 to IMAP without losing mail. Malay: https://docs.officeniaga.com/ms/imap-vs-pop3/
- [Set your time zone and business hours](https://docs.officeniaga.com/time-zone-business-hours/): Set your personal time zone under Account and record your weekly working hours under Calendar Settings in Office Niaga Mail. Malay: https://docs.officeniaga.com/ms/time-zone-business-hours/
- [Find colleagues in the company directory (Global Address List)](https://docs.officeniaga.com/global-address-list/): Open Contacts and select Global Address List to see every mailbox on your domain, ready to use when you compose a message. Malay: https://docs.officeniaga.com/ms/global-address-list/

### Users & mailboxes

- [Tambah atau ganti pengguna e-mel](https://docs.officeniaga.com/add-mailbox/): Sebagai admin domain, tambah peti mel baharu untuk staf, atau padam pengguna lama dan ganti dengan pengguna baharu.
- [Tukar display name dan kuota peti mel](https://docs.officeniaga.com/edit-mailbox/): Sebagai admin domain, tukar nama yang dipaparkan kepada penerima dan saiz maksimum peti mel seseorang pengguna.
- [Cipta dan urus user group](https://docs.officeniaga.com/user-groups/): Kumpulkan pengguna mengikut jabatan supaya mereka boleh berkongsi kalendar dan tugasan dengan mudah.
- [Kongsi peti mel (shared inbox)](https://docs.officeniaga.com/shared-inbox/): Beri pengguna lain akses ke peti mel anda, kemudian buka peti mel yang dikongsi dengan anda.
- [When a staff member leaves](https://docs.officeniaga.com/staff-leaving/): Follow this order when a staff member leaves so you do not lose old mail or cut off customers who still write to their address. Malay: https://docs.officeniaga.com/ms/staff-leaving/
- [Export your contacts](https://docs.officeniaga.com/export-contacts/): Download all your webmail contacts as a vCard or CSV file, to keep as a backup or move to another app or mailbox. Malay: https://docs.officeniaga.com/ms/export-contacts/
- [Make a user choose a new password at their next login (Expire Password)](https://docs.officeniaga.com/expire-password/): Force a mailbox to ask for a new password at the next login, so the user picks their own instead of the admin setting one. Malay: https://docs.officeniaga.com/ms/expire-password/
- [Open a staff member's mailbox without their password (Impersonate User)](https://docs.officeniaga.com/impersonate-user/): Domain admins can open a staff member's mailbox with Impersonate User, with no password reset, to set forwarding or check an email. Malay: https://docs.officeniaga.com/ms/impersonate-user/
- [Change a user's email address (Rename)](https://docs.officeniaga.com/rename-mailbox/): Domain admins can rename a mailbox to give it a new email address and login, for example when info@ needs to become sales@. Malay: https://docs.officeniaga.com/ms/rename-mailbox/
- [Set default settings for every new mailbox (User Defaults and Propagate)](https://docs.officeniaga.com/user-defaults/): As a domain admin, choose the settings every new Office Niaga Mail user starts with, and optionally push them to existing users. Malay: https://docs.officeniaga.com/ms/user-defaults/
- [See what is using your mailbox space](https://docs.officeniaga.com/storage-usage-reports/): Use the Reports icon to check your own mailbox usage, or Domain Reports and Domain Settings to check every user as an admin. Malay: https://docs.officeniaga.com/ms/storage-usage-reports/

### Phones & apps

- [Sediakan e-mel di iPhone dan iPad](https://docs.officeniaga.com/iphone-ipad/): Tambah akaun Office Niaga Mail ke aplikasi Mail di iPhone atau iPad menggunakan IMAP.
- [Sediakan e-mel di telefon Android](https://docs.officeniaga.com/android/): Tambah akaun Office Niaga Mail ke telefon Android menggunakan IMAP melalui aplikasi Gmail.
- [Sediakan e-mel di Microsoft Outlook](https://docs.officeniaga.com/outlook/): Tambah Office Niaga Mail ke Outlook di komputer atau telefon menggunakan IMAP, dan hidupkan pengesahan identiti server keluar.
- [Sediakan e-mel di Mozilla Thunderbird](https://docs.officeniaga.com/thunderbird/): Tambah akaun Office Niaga Mail ke Thunderbird di komputer menggunakan IMAP.
- [Guna e-mel Office Niaga dengan Gmail atau Outlook.com](https://docs.officeniaga.com/gmail-outlook-com/): Hantar e-mel sebagai alamat Office Niaga dari Gmail, terima e-mel di Gmail, atau pindahkan e-mel lama dari Gmail ke Office Niaga Mail.
- [Selaraskan kalendar dengan iPhone dan Android](https://docs.officeniaga.com/calendar-mobile/): Paparkan kalendar Office Niaga Mail di aplikasi kalendar telefon menggunakan CalDAV.
- [Selaraskan kalendar dengan Outlook di komputer](https://docs.officeniaga.com/calendar-outlook/): Import fail ICS ke kalendar Office Niaga Mail, atau paparkan kalendar Office Niaga dalam Outlook di komputer.
- [Import kenalan ke Office Niaga Mail](https://docs.officeniaga.com/import-contacts/): Import senarai kenalan daripada fail CSV atau vCard ke buku alamat Office Niaga Mail.
- [Move your email to a new phone or computer](https://docs.officeniaga.com/new-device/): Set up Office Niaga Mail on a new phone or computer without losing messages, calendar or contacts. Malay: https://docs.officeniaga.com/ms/new-device/
- [Sync your contacts with your phone](https://docs.officeniaga.com/contacts-mobile/): Add a CardDAV account on your iPhone or Android phone so your Office Niaga Mail contacts stay in sync both ways. Malay: https://docs.officeniaga.com/ms/contacts-mobile/

### Spam & security

- [Tapis e-mel spam](https://docs.officeniaga.com/filter-spam/): Tetapkan apa berlaku kepada e-mel spam - padam, pindah ke Junk Email, atau tanda subjek - untuk akaun anda atau seluruh domain.
- [Whitelist pengirim dan domain](https://docs.officeniaga.com/whitelist/): Pastikan e-mel daripada pengirim atau domain yang anda percayai sentiasa masuk ke peti masuk, bukan ke folder spam.
- [Tapis e-mel mengikut kandungan](https://docs.officeniaga.com/content-filtering/): Cipta peraturan yang memindahkan e-mel secara automatik ke folder tertentu berdasarkan perkataan dalam subjek atau kandungan.
- [Block a sender](https://docs.officeniaga.com/block-sender/): Stop mail from an unwanted email address by adding it to your Blocked Senders list, and choose what happens to their messages. Malay: https://docs.officeniaga.com/ms/block-sender/
- [Why your emails land in spam](https://docs.officeniaga.com/emails-going-to-spam/): Fix the message habits that send your email to a recipient's spam folder, and ask us to check your domain's DNS records. Malay: https://docs.officeniaga.com/ms/emails-going-to-spam/
- [Spot a fake login email](https://docs.officeniaga.com/phishing-emails/): Learn the warning signs of a fake mailbox-verification email and what to do if you already entered your password. Malay: https://docs.officeniaga.com/ms/phishing-emails/
- [Locked out after too many wrong passwords](https://docs.officeniaga.com/locked-out/): Find the device that keeps trying an old password, stop the failed logins and get back into your Office Niaga email. Malay: https://docs.officeniaga.com/ms/locked-out/
- [Turn on two-step authentication for your Office Niaga Mail login](https://docs.officeniaga.com/two-step-authentication/): Add a second step to your Office Niaga Mail login so a stolen password alone cannot open your mailbox, and reset it when a phone is lost. Malay: https://docs.officeniaga.com/ms/two-step-authentication/
- [Trust a customer's or supplier's domain for the whole company](https://docs.officeniaga.com/domain-trusted-senders/): Add a customer's or supplier's domain to the domain-wide trusted senders list so their email skips spam checks for every mailbox. Malay: https://docs.officeniaga.com/ms/domain-trusted-senders/
- [Why logos and pictures do not show in some emails](https://docs.officeniaga.com/external-images/): Office Niaga Mail hides external images by default, which is why logos and pictures are blank until you trust the sender or turn images on. Malay: https://docs.officeniaga.com/ms/external-images/

### Inbox tools

- [Tambah signature e-mel](https://docs.officeniaga.com/email-signature/): Cipta signature untuk semua pengguna domain (admin) atau untuk akaun anda sahaja, kemudian pilih signature semasa menulis e-mel.
- [Cipta alias atau mailing list](https://docs.officeniaga.com/alias-mailing-list/): Sebagai admin domain, cipta alamat alias seperti sales@ yang dihantar ke peti mel sedia ada, atau mailing list untuk menghantar e-mel kepada ramai penerima.
- [Majukan e-mel dan autoresponder](https://docs.officeniaga.com/forwarding-autoresponder/): Hantar salinan e-mel ke alamat lain secara automatik, atau balas e-mel secara automatik semasa anda bercuti.
- [Susun peti masuk dengan folder dan flag](https://docs.officeniaga.com/folders-flags/): Cipta dan padam folder e-mel, dan tanda (flag) e-mel yang perlu diambil tindakan kemudian.
- [Cipta alamat e-mel sementara (disposable address)](https://docs.officeniaga.com/disposable-address/): Cipta alamat e-mel sementara yang tamat tempoh sendiri, untuk mendaftar percubaan, webinar atau muat turun tanpa mendedahkan alamat sebenar anda.
- [Not receiving an email](https://docs.officeniaga.com/not-receiving/): Work through a checklist for a missing email - other folders, filters, forwarding and quota - before you assume it never arrived. Malay: https://docs.officeniaga.com/ms/not-receiving/
- [Understand a bounce message](https://docs.officeniaga.com/bounce-message/): Find out why an email you sent came back as undeliverable, and what to do next for each common reason. Malay: https://docs.officeniaga.com/ms/bounce-message/
- [Mailbox full: free up space](https://docs.officeniaga.com/mailbox-full/): Free up space when your mailbox is full by clearing old emails and attachments, or ask your domain admin to raise your quota. Malay: https://docs.officeniaga.com/ms/mailbox-full/
- [Recover a deleted email](https://docs.officeniaga.com/recover-deleted/): Find an email you deleted by mistake and move it back to your Inbox, and learn what to do if it is not in Deleted Items. Malay: https://docs.officeniaga.com/ms/recover-deleted/
- [Reply-To, default sender address and read receipts in webmail](https://docs.officeniaga.com/reply-to-read-receipts/): Set a Reply-To address, choose your Default From Address and turn on read or delivery receipts in Office Niaga Mail webmail. Malay: https://docs.officeniaga.com/ms/reply-to-read-receipts/
- [Add public holidays or an outside calendar](https://docs.officeniaga.com/subscribe-calendar/): Subscribe to a calendar link so public holidays or a supplier's schedule can show alongside your own Office Niaga Mail calendar. Malay: https://docs.officeniaga.com/ms/subscribe-calendar/
- [Keep to-do lists and notes in webmail (Tasks and Notes)](https://docs.officeniaga.com/tasks-notes/): Use Tasks and Notes in Office Niaga Mail webmail to keep to-do lists sorted by due date or priority, and colour-coded notes. Malay: https://docs.officeniaga.com/ms/tasks-notes/
- [Store files online with File Storage](https://docs.officeniaga.com/file-storage/): Upload and organise documents in File Storage, webmail's own file area, and learn why large uploads can also fill your mailbox. Malay: https://docs.officeniaga.com/ms/file-storage/
- [Chat with colleagues in webmail](https://docs.officeniaga.com/webmail-chat/): Send quick chat messages to colleagues from Office Niaga webmail, and learn how domain admins can search past chats. Malay: https://docs.officeniaga.com/ms/webmail-chat/

## Google Workspace

### Gmail & apps

- [Sign in to Google Workspace for the first time](https://docs.officeniaga.com/gmail-sign-in/): Go to mail.google.com, enter your work email and the temporary password from your admin, then set your own password when Google asks. Malay: https://docs.officeniaga.com/ms/gmail-sign-in/
- [Add your work Gmail to an iPhone or Android phone](https://docs.officeniaga.com/gmail-phone-setup/): Add your Office Niaga Google Workspace account to the Gmail app or iPhone Mail app in a few taps, with no IMAP settings needed. Malay: https://docs.officeniaga.com/ms/gmail-phone-setup/
- [Set up Google Workspace email in Outlook](https://docs.officeniaga.com/workspace-outlook/): Add your Google Workspace email to Outlook with its built-in Google sign-in. Older Outlook versions need IMAP settings and an app password. Malay: https://docs.officeniaga.com/ms/workspace-outlook/
- [Set up your Gmail signature and out-of-office reply](https://docs.officeniaga.com/gmail-signature-out-of-office/): Add a Gmail signature with a logo for new mail and replies, then turn on the vacation responder with start and end dates. Malay: https://docs.officeniaga.com/ms/gmail-signature-out-of-office/
- [Emails not arriving in Gmail - quick checks](https://docs.officeniaga.com/gmail-not-receiving/): If an email never reaches your Gmail inbox, check Spam, All Mail, your filters and forwarding, your storage, and whether the sender got a bounce. Malay: https://docs.officeniaga.com/ms/gmail-not-receiving/

### Sign-in & security

- [Forgot your Google Workspace password? How to get back in](https://docs.officeniaga.com/workspace-forgot-password/): You can reset a Google Workspace password yourself only if your admin allows it and a recovery phone or email is set; otherwise your admin resets it. Malay: https://docs.officeniaga.com/ms/workspace-forgot-password/
- [Turn on 2-Step Verification for your Google Workspace account](https://docs.officeniaga.com/workspace-2-step-verification/): Turn on 2-Step Verification at myaccount.google.com, use Google prompts or an authenticator app, and save your backup codes. Malay: https://docs.officeniaga.com/ms/workspace-2-step-verification/

### Admin console

- [Add a new staff member to Google Workspace](https://docs.officeniaga.com/workspace-add-user/): An admin adds a new staff member in the Google Admin console under Directory > Users > Add new user, as long as a spare licence is free. Malay: https://docs.officeniaga.com/ms/workspace-add-user/
- [Reset a staff member's Google Workspace password in the Admin console](https://docs.officeniaga.com/workspace-reset-user-password/): Admins reset a locked-out user's password from Directory > Users in the Google Admin console, then force a change at next sign-in. Malay: https://docs.officeniaga.com/ms/workspace-reset-user-password/
- [What to do with a Google Workspace account when staff leave](https://docs.officeniaga.com/workspace-staff-leaving/): Reset the password and suspend the account first, transfer Drive files and Calendar events to a manager, then delete the user safely. Malay: https://docs.officeniaga.com/ms/workspace-staff-leaving/
- [Rename a Google Workspace user or add an email alias](https://docs.officeniaga.com/workspace-email-alias/): Add up to 30 aliases like sales@ to an existing Google Workspace user at no extra cost, or rename a user and keep the old address as an alias. Malay: https://docs.officeniaga.com/ms/workspace-email-alias/
- [Create a shared inbox like info@ in Google Workspace](https://docs.officeniaga.com/workspace-group-email/): Create a Google Group like info@ and turn on Collaborative Inbox so staff can share and assign customer emails without a shared password. Malay: https://docs.officeniaga.com/ms/workspace-group-email/
- [Google Workspace storage full - check usage and free up space](https://docs.officeniaga.com/workspace-storage-full/): When Google Workspace storage is full, delete large emails and Drive files and empty Trash and Spam so email flows again. Malay: https://docs.officeniaga.com/ms/workspace-storage-full/
- [Recover deleted emails or Drive files in Google Workspace](https://docs.officeniaga.com/workspace-recover-deleted/): Deleted Gmail and Drive items stay in Trash for 30 days; an admin can then restore them for 25 more days, or recover a deleted user within 20 days. Malay: https://docs.officeniaga.com/ms/workspace-recover-deleted/
- [Google Workspace emails going to spam](https://docs.officeniaga.com/workspace-emails-going-to-spam/): Turn on DKIM in the Admin console, make sure your SPF and DMARC records exist, and avoid bulk mail, hidden text and unclear links. Malay: https://docs.officeniaga.com/ms/workspace-emails-going-to-spam/

### Licences & billing

- [Add licences, upgrade your plan or renew Google Workspace](https://docs.officeniaga.com/workspace-licences-renewal/): Licences, plan changes and renewals for your Google Workspace go through Office Niaga, not the Google Admin console. Malay: https://docs.officeniaga.com/ms/workspace-licences-renewal/

## Government & Education

### Government

- [How government agencies buy Google Workspace, including ePerolehan](https://docs.officeniaga.com/eperolehan-google-workspace/): How government agencies can buy Google Workspace from Office Niaga by direct purchase, quotation or ePerolehan tender, and what to prepare for each. Malay: https://docs.officeniaga.com/ms/eperolehan-google-workspace/
- [MOF registration and Kod Bidang for Google Workspace from Office Niaga](https://docs.officeniaga.com/mof-registration-kod-bidang-google-workspace/): Check Web Impian's MOF registration, Bumiputera status, SSM number and the Kod Bidang for buying Google Workspace through Office Niaga. Malay: https://docs.officeniaga.com/ms/mof-registration-kod-bidang-google-workspace/
- [Request our MOF certificate for a tender or quotation](https://docs.officeniaga.com/mof-certificate-tender-documents/): How to ask Web Impian for our latest MOF certificate and SSM registration number for an ePerolehan tender or quotation file. Malay: https://docs.officeniaga.com/ms/mof-certificate-tender-documents/
- [Getting a quotation and issuing the LO or PO for Google Workspace](https://docs.officeniaga.com/google-workspace-quotation-lo-po/): How agencies, schools and universities request a Google Workspace quotation from Office Niaga and what to check before issuing the LO or PO. Malay: https://docs.officeniaga.com/ms/google-workspace-quotation-lo-po/
- [Renewals, extra users and edition upgrades for government and school customers](https://docs.officeniaga.com/public-sector-licence-changes-renewal/): How government agencies, schools and universities renew Google Workspace, add users mid-term or change edition through Office Niaga. Malay: https://docs.officeniaga.com/ms/public-sector-licence-changes-renewal/

### Education

- [Is your school eligible for Google Workspace for Education?](https://docs.officeniaga.com/workspace-for-education-eligibility/): Which schools, colleges and universities Google accepts for Workspace for Education, what it asks for, and how to buy through Office Niaga. Malay: https://docs.officeniaga.com/ms/workspace-for-education-eligibility/
- [Set up student and staff accounts for the new school year](https://docs.officeniaga.com/student-accounts-bulk-create/): Plan organisational units for staff and students, then bulk-create school accounts from a CSV file in the Google Admin console. Malay: https://docs.officeniaga.com/ms/student-accounts-bulk-create/
- [Age settings and sharing limits for student accounts](https://docs.officeniaga.com/student-account-safety-settings/): Mark student accounts as under 18 and limit external Drive and Gmail sharing for the student organisational unit, leaving staff untouched. Malay: https://docs.officeniaga.com/ms/student-account-safety-settings/

## Optional

- [Every article in full](https://docs.officeniaga.com/llms-full.txt): all articles, English and Malay, with their Common issues
- [Abridged](https://docs.officeniaga.com/llms-small.txt): English articles without the Common issues