# Add licences, change plan or renew Microsoft 365

> Extra Microsoft 365 licences, plan changes and renewals go through Office Niaga, not the Microsoft 365 admin centre. Here is how to ask and what to check.
>
> Source: https://docs.officeniaga.com/m365-licences-renewal/

Adding licences, changing your plan and renewing Microsoft 365 all go through Office Niaga, not the Microsoft 365 admin centre. Your subscription is managed by us, so Microsoft asks you to contact your partner rather than buying in **Billing**.

## See what you have

Before you ask for changes, check your current numbers in the admin centre at [admin.microsoft.com](https://admin.microsoft.com):

- **Billing** > **Licenses** shows each product, how many licences you have and how many are assigned.
- **Billing** > **Your products** lists your subscriptions with the number of licences bought and the renewal date.
- **Settings** > **Partner relationships** lists the Microsoft partners that work with your account.

On **Your products**, check **Purchased quantity**, **Available licenses** and **Renewal or expiration date** for each product.

*(Screenshot: Your products page listing Microsoft 365 Apps for business with its licence numbers and renewal date)*

Select the product name to see its details. Under **Purchase information**, **Purchase channel** shows **Reseller**, and **Partner information** says your partner activated the subscription and handles adding or removing licences.

*(Screenshot: Product details page with Purchase channel Reseller highlighted and the partner name blurred)*

**Partner relationships** is for checking only. To end a partnership, Microsoft says to contact the partner directly, so there is nothing to change on this page.

*(Screenshot: Partner relationships page with the partner names blurred)*

## Adding licences for new hires

Order the licence before the new staff member's first day, so their account is ready when they start.

1. Tell Office Niaga which product and how many extra licences you need, through the [billing portal](https://billing.webimpian.com) or WhatsApp.
2. Once the licences appear under **Billing** > **Licenses**, create the user and give them a licence. See [add a new staff member](/m365-admin-add-user/).

If someone has left, you may already have a free licence. See [when a staff member leaves](/m365-admin-staff-leaving/).

## Changing plan

If staff need the desktop apps, more storage or extra security features, you may need a different plan. For example, Microsoft's Business Basic plan does not include the desktop apps. See [install the Microsoft 365 apps](/m365-install-apps/). Tell Office Niaga what your team needs and we will recommend the right plan and arrange the change.

Microsoft limits its Business plans (Basic, Standard and Premium) to 300 users in total per company. If you are near that number, ask us about the options.

## Renewing

Licences are billed for the term ahead, so tell Office Niaga before your renewal date if you need more or fewer. For a quote, contact Office Niaga.

## Still stuck

WhatsApp our support team at [+60 16-916 3324](https://wa.me/60169163324).

## Common issues

### Can I buy more licences myself in the Microsoft 365 admin centre?

No. Because your subscription is managed by Office Niaga, the product page in the admin centre says Your read permissions limit the changes you can make on this page and asks you to contact your partner to add or remove licences. WhatsApp us or use the billing portal (https://billing.webimpian.com).

### Can I reduce licences before my Microsoft 365 renews?

Yes. Tell Office Niaga how many licences you need before your renewal date, so the renewal is for the right number. First remove the licences (/m365-admin-licences/) from people who have left.

### What happens if our subscription runs out?

Microsoft moves an expired subscription through stages where users, and later admins, lose access, before the data is deleted. Renew on time, and talk to Office Niaga early if payment will be late.