Share a mailbox (shared inbox)

Watch the steps

1. 1Inbox
2. 2Properties
3. 3Users
4. 4Enter the user who gets access
5. 5Open the access level list
6. 6Read-Only
7. 7Save

Share your inbox (0:24)

A shared inbox lets other users open your mailbox, for example an hr@ or sales@ mailbox watched by several people. There are two steps: the owner shares it, then the other user opens it.

Step 1: Share your mailbox

Done by the mailbox owner.

1. Log in to webmail. On the Email tab, find Inbox (or the folder you want to share) in the left menu.

   

2. Right-click the folder, then click Properties.

   

3. Go to the Users section.

   

4. In the User field, enter the user who will get access. Beside it, choose the access level: Read-Only (can only read) or Full (can also make changes). To share with a whole team, use User Groups instead. Click Save.

   

Step 2: Open the shared mailbox

Done by the user who was given access.

1. Log in to webmail. Click Settings, then Sharing.

   

2. Click the Shared With Me box at the top. The mailboxes shared with you are listed.

   

3. Tick the mailbox you want to open, then click Attach.

   

4. Go back to the Email tab. The shared mailbox appears in the menu on the left.

   

To remove it from your menu later, tick it in Shared With Me and click Detach.

Still stuck

WhatsApp our support team at +60 16-916 3324.

Common issues

I cannot see a mailbox that was shared with me.

The mailbox owner must share it first (Step 1). Then go to Settings, Sharing, Shared With Me, tick the mailbox and click Attach (Step 2). It does not appear automatically.

How do I share the email of a staff member who has left?

Share that staff member's mailbox with their replacement before the account is deleted, so the old email can still be looked up.

Related articles

• Create & manage user groups
• Add or replace an email user