Add or replace an email user

Watch the steps

1. 1Domain Settings
2. 2Accounts
3. 3Username
4. 4Password
5. 5Save
6. ✓Done

Add a new email user (0:22)

Only the domain admin can add or delete email users. The number of users allowed is set by the package you subscribe to.

Add a new user

You need the domain admin account and a free user slot in your package. The new user can log in as soon as you save.

1. Log in to webmail with the domain admin account.

2. Click Domain Settings.

3. On the left, click Accounts.

4. Click New.

   

5. Enter the username, password and confirm password for the new user, then click Save.

   

Give the email address and password to the user. They can log in and change the password themselves.

Replace an old user with a new one

If your package is already full, delete a user you no longer need first, then add the new user.

1. Click Domain Settings, then Accounts. A list of all users is shown.

2. Tick the user you want to delete, then click Delete.

   

3. Add the new user as in the steps above.

Caution

Deleting a user also deletes all the email in their mailbox. Check first whether that email is still needed.

Still stuck

WhatsApp our support team at +60 16-916 3324.

Common issues

I cannot add a new user.

The number of users is limited by the package you subscribe to. Delete users you no longer need, or WhatsApp us to upgrade your package.

A staff member has left. What happens to their email if I delete their account?

Deleting the account also deletes the email in that mailbox. If you still need the old email, save it first or share the mailbox with another staff member before you delete it - see Share a mailbox (shared inbox).

Who can add users?

Only the domain admin. If you are not the admin, ask your company's admin, or contact us.

Related articles

• Change display name & mailbox quota
• Change or reset a password
• Create & manage user groups