Whitelist senders & domains

Watch the steps

1. 1Settings
2. 2Spam Filtering
3. 3Trusted Email Addresses
4. 4Type one address per line
5. 5OK

Always accept mail from a sender (0:20)

Email from addresses or domains on your whitelist goes straight to your inbox without being filtered into the spam folder.

Add a trusted domain

Use this for a customer or supplier whose whole company emails you, so every address on their domain is trusted.

1. Log in to webmail and click Settings.

2. Click Spam Filtering, then click the pencil icon next to Trusted Domains.

3. Enter the domain, one per line, for example supplier.com. Click OK, then click Save.

   

Add a trusted email address

Use this when you only want to trust one person, not their whole company.

1. In Settings → Spam Filtering, click the pencil icon next to Trusted Email Addresses.

2. Enter the email address, one per line. Click OK, then click Save.

   

Still stuck

WhatsApp our support team at +60 16-916 3324.

Common issues

Should I whitelist a domain or an email address?

Whitelist a domain if you trust everyone who sends from that company, for example a main supplier. Whitelist an email address if it is only one sender.

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