Find colleagues in the company directory (Global Address List)

Watch the steps

1. 1Contacts
2. 2Global Address List
3. 3Contacts
4. 4Select
5. 5Display Name

Find colleagues in the directory (0:21)

Open the Contacts icon in the top bar. The Global Address List is shown together with your own Contacts. It lists every mailbox on your domain automatically, so you never have to add colleagues by hand.

View the directory

Every mailbox on your domain is listed here automatically.

1. Click the Contacts icon in the top bar.

2. Your own contacts and the Global Address List show together. Entries from the directory show Source: Global Address List on their card. To see only the directory, click the eye icon beside Contacts in the left menu to hide your own contacts. Click it again to show them.

   Clicking the name Global Address List itself opens its properties (Display Name and CardDAV Link), not the list. Click Cancel to close it.

   

3. Use the sort icon (next to Select) to order the list by Display Name, Email or Company, and choose Ascending or Descending.

   

Admin note

Domain Settings → User Defaults has a Show in Global Address List toggle that sets the default for mailboxes, as described in Set default settings for every new mailbox. Propagate applies the defaults to existing users. Admins can turn this off so shared or system mailboxes do not need to show up.

For contacts outside your company, see Import contacts. To keep your own contacts synced on a phone, see Sync your contacts with your phone. For a quick message instead of an email, chat with colleagues in webmail.

Still stuck

WhatsApp our support team at +60 16-916 3324.

Common issues

I cannot find a colleague in the Global Address List. Why?

Their mailbox may be hidden from the directory. Ask your domain admin to check the Show in Global Address List setting in Domain Settings → User Defaults, or WhatsApp support.

Can I add an outside contact, like a supplier, to the Global Address List?

No. The Global Address List only lists mailboxes on your own domain. For outside contacts, add them to your personal Contacts folder, or use Import contacts to bring in a list.

How do I stop a shared mailbox from showing up in the directory?

This is an admin setting, not something you can change from your own account. Your admin sets the default in Domain Settings → User Defaults by turning off Show in Global Address List, then uses Propagate to apply it to existing users. To change it for a single mailbox, WhatsApp support.

See it in the steps

Related articles

• Import contacts into Office Niaga Mail
• Sync your contacts with your phone
• Chat with colleagues in webmail
• Set default settings for every new mailbox (User Defaults & Propagate)