Filter spam email

Watch the steps

1. 1Settings
2. 2Spam Filtering
3. 3Override spam settings
4. 4Low Probability of Being Spam
5. 5Action
6. 6Move to Junk Email Folder
7. 7OK

Set up your spam filter (0:23)

You can filter spam at two levels:

• Domain Settings - for all email in the domain, for example every @yourcompany.com address. Domain admin only.
• Settings - for one account only, for example admin@yourcompany.com.

Set the spam filter for your account

These settings only change spam handling for your own mailbox.

1. Log in to webmail. Click Settings, then Spam Filtering, and turn on Override spam settings.

   

2. Click the card for the spam level you want to change: Low Probability of Being Spam, Medium Probability of Being Spam or High Probability of Being Spam.

3. In the dialog box, choose an Action:

   • Delete Message - deletes it straight away
   • Move to Junk Email Folder - moves it to the Junk Email folder
   • Add Text to Subject - adds text to the subject. Enter that text in the Text to Add field.

   

4. Click OK, then click Save. Repeat steps 2 to 4 for the other spam levels.

Still stuck

WhatsApp our support team at +60 16-916 3324.

Common issues

Important emails are going to my Junk Email folder.

Add that sender's address or domain to your whitelist so their email always reaches your inbox - see Whitelist senders and domains.

Which option is the safest?

Move to Junk Email Folder. Spam is kept apart but not deleted, so you can still check for important emails that were filtered by mistake.

See it in the steps

Related articles

• Whitelist senders & domains
• Filter email by content