Sign in to Google Workspace for the first time

To sign in for the first time, go to https://mail.google.com, enter your work address (such as name@company.com) and the temporary password your admin gave you, then choose your own password when Google asks.

Sign in

1. Open https://mail.google.com in your browser. If another account is already shown, click Use another account.
2. Enter your full work email address and click Next.
3. Enter the temporary password from your admin and click Next.
4. If Google shows a welcome screen, read it and accept to continue.
5. When asked, create a new password that only you know.

If your admin sent a welcome email instead, its password link expires after 48 hours. Next, turn on 2-Step Verification, set up Gmail on your phone and add your email signature.

Account does not exist or wrong password

Your company admin created your account, so ask them first. Office Niaga support can help your admin if the account still does not work. A new account can take up to 24 hours to become usable. If you forgot the password you set, see reset a forgotten Google Workspace password.

Check which account is active

• Browser: click your profile picture at the top right to see the signed-in account. Choose another account from the list, or click Add account. A separate Chrome profile for work keeps personal and work apart.
• Gmail app: tap your profile picture at the top right to switch accounts, or tap Add another account.

Empty inbox after moving

A new Google Workspace mailbox starts empty. Emails from your old host only appear if they were migrated, so ask your company admin. Planning a move? See migrate to Google Workspace.

Still stuck

WhatsApp our support team at +60 16-916 3324.

Common issues

Google says my account does not exist or my password is wrong. What do I do?

Check the spelling of your full work address, then ask your company admin to confirm the account and reset your password. A new account can take up to 24 hours to work. See forgot password.

My inbox is empty. Where are my old emails?

Your old emails were not moved from your previous email host. Ask your company admin whether a migration was planned.

How do I switch between my personal Gmail and my work account?

In the browser, click your profile picture at the top right and choose the account. In the Gmail app, tap your profile picture and pick the account.

Related articles

• Add your work Gmail to an iPhone or Android phone
• Set up Google Workspace email in Outlook
• Forgot your Google Workspace password? How to get back in
• Set up your Gmail signature and out-of-office reply