Chat with colleagues in webmail

To chat with a colleague, click the speech-bubble icon at the top right of webmail, next to the search icon and the bell.

Start a chat

1. Log in to webmail.
2. Click the speech-bubble (chat) icon at the top right.
3. Choose the colleague you want to chat with.

Get notified of new chat messages

1. Click Settings, then Account in the left menu.
2. Under Notifications, switch on Chat messages.
3. Click Save.

For domain admins: search past chats

1. Click Domain Settings, then Chat Search in the left menu.
2. Set the Start and End dates, then fill in User (required). You can also narrow by Name or Text.
3. Click Search.

Keep chat safe

Your domain admin can search past chats, so treat chat like work email. Never send passwords or other secrets in chat. If a message asks for your password, see Spot a fake login email. Turning on two-step authentication also protects your login. To find a colleague’s email address, check the Global Address List. For team email addresses, use a shared inbox instead. For documents you want to keep next to your email, use File Storage.

Still stuck

WhatsApp our support team at +60 16-916 3324.

Common issues

Can my admin search my chat messages?

Yes. The domain admin can search chats in Domain Settings > Chat Search by date, user, name and text, so treat chat like work email.

I do not get alerts for new chat messages. How do I turn them on?

Go to Settings > Account and switch on Chat messages under Notifications, then click Save.

Related articles

• Find colleagues in the company directory (Global Address List)
• Kongsi peti mel (shared inbox)
• Cipta dan urus user group