Renewals, extra users & upgrades for government & school customers

Updated 28 October 2026For Google Workspace

To renew, add users or change edition as a government, school or university customer, ask Office Niaga for a quotation first, then issue your LO or PO against it. None of these changes are self-service in the Google Admin console.

Renewal

Your Google Workspace renewal date may not line up with your budget year or warrant timing, so request the renewal quotation early.

Check your renewal date. See Licences and renewal.
Ask us for a renewal quotation well before that date.
Issue your LO or PO as described in Quotation, LO and PO.

If your PO may arrive late, tell us before the renewal date. Late POs are handled case by case.

Adding users mid-term

Extra licences go through Office Niaga with a new quotation. If your agency would rather vary the existing PO, contact us to confirm before you raise it. Whether the charge is pro-rated for the rest of the term depends on your subscription, so contact us to confirm.

Tell us how many extra users you need.
Approve the quotation, or send the PO variation if we have confirmed it.
After we add the licences, create the accounts by following Add a user.

Changing edition

A normal upgrade, for example from Business Starter to Business Standard, moves every user and needs a new quotation.

You can also mix plans on one domain, as a special order that Office Niaga sends to Google. Google’s main rules are below:

Each plan must have at least 20 users.
Business plans must have 300 users or fewer in total.
In a mix of Business and Enterprise plans, each Enterprise plan must have at least 15% of all users or 100 users, whichever number is larger.

For example, 220 users on Business Standard and 100 users on Enterprise Standard is allowed. A few Standard users next to Starter is not allowed, because each plan needs 20 users. Ask us before you set the budget. See Use more than one Google Workspace plan for all the rules.

For schools and universities on a Google Workspace for Education edition, see Google Workspace for Education eligibility and ask us about changing your Education edition.

Still stuck

WhatsApp our support team at +60 16-916 3324.

Common issues

Can I buy extra licences myself in the Google Admin console?

No. Extra licences go through Office Niaga. Ask us for a new quotation. Whether a variation to your existing PO works, and how mid-term licences are charged, is confirmed case by case. Once they are added, you create the users in the Admin console.

Can we give a few staff Business Standard and keep everyone else on Business Starter?

Only if each plan has at least 20 users, and the total on Business plans is 300 or fewer. Office Niaga sends this order to Google with a new quotation. If the group is smaller, an upgrade moves every user. See Use more than one plan.

What happens if our PO for the renewal arrives after the renewal date?

Contact us before the renewal date. Late POs are handled case by case, so the earlier we know, the more options there are.

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