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See what is using your mailbox space

Updated For SmarterMail Build 7692

Baca dalam Bahasa Melayu

Open the Reports icon (bar chart) to see what is filling your own mailbox, or as a domain admin, use Domain Reports and Domain Settings to check every user.

Check your own usage

Section titled “Check your own usage”
  1. Log in to webmail and click the Reports icon in the top bar.
  2. On Overview, look at the Disk Usage donut, for example “110.3 KB of 4.9 GB used”. It splits into Mailbox Usage (Inbox, Sent Items, Deleted Items), File Storage Usage and Team Workspace Usage. The Disk Usage total includes all three.
  3. Set Start and End dates to change the period.
  4. The left nav also has Disk Usage, Inbound Spam, Inbound Messages, Outbound Messages and Viruses Caught, useful when checking spam questions.

If your mailbox is close to full, see Mailbox full: free up space.

Check usage for the whole domain

Section titled “Check usage for the whole domain”
  1. As domain admin, click the Domain Reports icon for domain-wide Disk Usage, Inbound Messages, Outbound Messages, Inbound Spam, Throttled Messages and more.
  2. For a per-user figure, click Domain Settings, then Accounts. Each row shows a Disk Usage column, for example “110.3 KB / 4.9 GB (0%)”.
  3. If a figure looks wrong, select the user, open the … menu and click Recalculate Disk Usage. See Change display name and mailbox quota to change a user’s quota instead.

Still stuck

Section titled “Still stuck”

WhatsApp our support team at +60 16-916 3324.

Common issues

My disk usage still looks high after deleting old mail.

Ask your domain admin to open the ... menu on your account and click Recalculate Disk Usage.

Does File Storage count toward my mailbox quota?

Yes. The Disk Usage total includes Mailbox Usage, File Storage Usage and Team Workspace Usage. See Store files online with File Storage.

Where do I check spam numbers instead of storage?

The same Reports and Domain Reports screens have Inbound Spam in the left nav. If a regular supplier keeps landing in spam, see Trust a customer's or supplier's domain.

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