Set up Google Workspace email in Outlook

Watch the steps

1. 1Apps
2. 2End User Access
3. 3POP and IMAP access
4. 4Enable IMAP access for all users
5. 5Save

Turn on IMAP for Outlook (0:22)

To use Google Workspace email in Outlook, add your account in a current version of Outlook and sign in through the Google window it opens. You do not need to type any server settings.

Add your account (current Outlook)

This works in Outlook for Microsoft 365, Outlook 2016 and later, the new Outlook for Windows and Outlook for Mac.

1. In classic Outlook for Windows, select File → Add Account. In new Outlook or Outlook for Mac, open your account settings and choose to add an account.
2. Enter your full work email address and select Connect (or Continue in new Outlook).
3. A Google sign-in window opens. Enter your password and complete any 2-Step Verification prompt. If classic Outlook shows IMAP Account Settings or asks for a password in its own window instead, it has not recognised your account as Google. Close the window and use Google Workspace Sync instead.
4. Approve the request to let Outlook access your mail.

A “new sign-in” alert from Google is normal. If your password is not accepted, first check that you can sign in to Gmail in a browser.

Classic Outlook with Google Workspace Sync

Google Workspace Sync for Microsoft Outlook (GWSMO) is a free Google tool for classic Outlook for Windows. It signs in with Google and syncs your email, calendar and contacts. It creates a separate Outlook profile for your Google Workspace account.

1. Close Outlook. Go to Google’s download page and click Download GWSMO.

   

2. Open the file that downloads (googleappssyncsetup.exe) and wait for it to install.

3. If the sign-in window does not open by itself, open Start, search for Google Workspace Sync and open Set up a Google Workspace Sync user.

   

4. Enter your work email address and click Continue.

   

5. Your browser opens the Google sign-in page. Choose your account, enter your password and complete any 2-Step Verification prompt.

6. On Sign in to Google Workspace Sync for Microsoft Outlook®, click Continue.

   

7. Read what the app can access, then scroll down and click Allow. When the page says Authorization has been granted successfully, close the browser tab.

   

8. In the Set Up Google Workspace Sync for Microsoft Outlook® window, click Create profile. Leave Import data from an existing profile unticked unless you want to copy mail from an old Outlook profile.

   

9. When you see Google Workspace Sync setup is complete, click Start Microsoft Outlook®.

   

Outlook opens with your Google Workspace account. The Synchronization Status window shows your mail, calendar and contacts downloading. The first sync can take a while if you have a lot of email.

Older Outlook versions (IMAP)

Outlook older than 2016 cannot use Google sign-in. Choose manual IMAP setup and enter:

• Incoming: imap.gmail.com, port 993, SSL
• Outgoing: smtp.gmail.com, port 587 (TLS) or 465 (SSL), with My outgoing server (SMTP) requires authentication ticked
• User name: your full email address

For the password you need 2-Step Verification on and an app password. If your admin allows only Google sign-in, this method will not work.

Emails not syncing

If Outlook stops showing new mail, work through these checks.

• Update Outlook to the latest version.

• If mail is missing in Gmail too, see emails not arriving in Gmail.

• Remove the account and add it again, especially after a password change.

• Admins: check that IMAP is on in Apps → Google Workspace → Gmail → End User Access in the Admin console.

  

Still stuck

WhatsApp our support team at +60 16-916 3324.

Common issues

Outlook keeps asking for my password and rejects it. What do I do?

Google Workspace no longer accepts a plain username and password from Outlook. Update Outlook, remove the account, then add it again and sign in through the Google sign-in window.

Which server settings do I use for Google Workspace in Outlook?

Only older Outlook versions need them: incoming imap.gmail.com port 993 (SSL), outgoing smtp.gmail.com port 587 (TLS) or 465 (SSL). Use your full email address as the user name.

I get a "Too many simultaneous connections" error. Why?

One account can sync with up to 15 email apps at a time. Sign out of the apps and devices you no longer use.

Related articles

• Add your work Gmail to an iPhone or Android phone
• Emails not arriving in Gmail - quick checks
• Sign in to Google Workspace for the first time