Change or reset a password

Watch the steps

1. 1Settings
2. 2Account
3. 3Change Password
4. 4Type your old password, then the new one twice
5. 5Save

Change your password (0:20)

You can change your own password at any time. If you are a domain admin, you can also reset the passwords of other users in your company.

Change your own password

You need your current password. Afterwards, update the new password on every phone and computer that has your email set up.

1. Log in to webmail.

2. Click Settings.

3. Click Change Password.

   

4. Enter your Old Password, New Password and Confirm Password, then click Save.

   

Note

As a security step, you may be asked to change your password again the next time you log in. See Common issues below.

Reset another user’s password (domain admin)

You need to log in with a domain admin account.

1. In the top menu, click the Domain Settings icon.

2. Click the name of the user whose password you want to reset.

   

3. Click the three-dot icon, then click Change Password.

   

4. Enter the new password, then click Save. Keep the new password somewhere safe and give it to the user.

   

Still stuck

WhatsApp our support team at +60 16-916 3324.

Common issues

My new password is not accepted.

The password must meet the rules shown on screen. Passwords are also case-sensitive, and spaces count.

See it in the steps

I am asked to change my password again after logging in.

This is a security step. Enter your temporary password in the Old Password field, then enter New Password and Confirm Password, and click OK.

After changing my password, my phone or Outlook cannot receive email.

Your email app still has the old password saved. Update the password in every app you use - your phone, Outlook or Thunderbird.

Related articles

• Log in to webmail
• Add or replace an email user